Pearl Dental Software ¦ FAQ ¦ Frequently Asked Questions
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Frequently asked questions

We’ve tried to make every aspect of Pearl logical and straightforward, and that includes choosing and buying your Pearl practice management system. Here are a few of the questions we are most often asked, and the answers we typically provide.

If there is anything else you would like to know, please contact us.

Why is Pearl so inexpensive compared with other leading practice management products?

We have no sales personnel to pay and we do not have the expense of sending people out to give demonstrations. Everything is done using technology; demonstrations can be seen on this website, updates and support are done over the Internet. If you need to see something that is not shown on our website then just ask and we’ll deliver.

Can you Import data from my existing software?

Yes, over the years the Pearl Dental Software teams have perfected the art of moving data between systems. We have encountered many different version of many different systems including Exact/ Software of Excellence / SOE, R4 / Kodak / Carestream, iSmile, Systems For Dentists, Dentsys, Paragon, Edge, Aerona, Dentally, Arthur, Clockwork, Shire Dental, Denturebase and many more. The team even have experience transferring data from systems that may have been uniquely developed to your practice. We will take you through each step of the way from an initial discussion up to allowing you to approve the data transfer before you go ahead with your new Pearl Dental Software system.

Can I trial the software before purchasing?

Yes, Pearl can do so much so we like to talk you through the software before leaving you to have a try on your own. We’re happy to set Pearl up on your computer, we’ll then give you a quick demo and leave you to it.

Do I need to pay for a year upfront?

No, most of our clients pay monthly through direct debit (unless they’ve asked for a different payment plan). We want the software and our great customer support to be the reason you stay with Pearl, not worries over the upfront cost and scary contracts.

Is there a contract between us?

There is no ‘tie in’ contract at all. For as long as you pay the subscriptions you may continue to use Pearl. We will keep you on the latest version and never let you down on support.

What PCs do I need to purchase?

Any modern Windows PC will be able to run Pearl Dental Software, the operating system should be Windows 7, Windows 8 or Windows 10. For more information take a look at our Hardware Requirements.

Do I need any additional software?

Have at least one PC on your network that uses Microsoft Word and Microsoft Outlook (if you want to produce email merges). Text messaging does not require any extra software but does require the broadband connection.

Will Pearl integrate with my radiography software?

Yes. Once you have your chosen x-ray software installed, give us a call and we will get it working through Pearl in just a few minutes.

How does Pearl compare with more expensive practice management software?

It does everything found in the most expensive dental software package but it is simpler to use. Let’s list a few features; patient records, patient accounts, diary, charting (as taught to dental nurses), pre-made diary recalls, traditional recalls, clinical notes with autotext, simple BPE and enhanced BPE with 6-point pocket depth, soft tissue recording, medical history, merging to text messaging, merging to Microsoft Outlook, merging to Microsoft Word, sticky notes on patient record, family group handling, ad hoc searching and sorting, etc.

What features are available for English practices with NHS contracts?

We produce a totally accurate practice UDA/UOA counter. The schedule is automatically reconciled. We keep you informed about every aspect of your FP17 claims.

Do you offer anything else?

Yes – touch-screen check-in, online booking, digital signing, LED waiting room message boards, secure encrypted online backup and more!

Are you on the new NHS pilot scheme?

Yes, we currently have software that is available to pilot sites and are involved in the ongoing pilot process.

What happens if all of my PCs are destroyed or stolen?

So long as you have a backup, just get a new PC on the Internet and we’ll get you going again in 15 minutes flat!

Your new Pearl product is cloud based, what does that mean for me?

We’ve developed the latest Pearl product to fit the needs of dentists, whether they work in a single surgery or at multiple sites. Being cloud based means you can now access your system from anywhere, providing it has been installed on the computer. It’s perfect for finishing your clinical notes at home, or remotely managing multiple practices on the go! Your data is fully encrypted and securely backed-up by us, so tick managing your back-ups off the list. We got this!